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Is there a minimum amount I must
order?
How long will it take to prepare my order?
How will my order be shipped?
Can I arrange for credit terms?
What type of payment do you accept?
What about taxes and duty?
How do I place an order?
Can you make some changes to an item?
How can I get a sample?
How can I get a wholesale price list?
My question is not listed, what do I do?
Is there a minimum amount I
must order?
We recognize that retailers heave specific requirements for their clients.
There are only two minor restrictions:
a) orders must be for amount of pieces packed per carton (the pieces per carton
are shown on each item page)
b) wholesale orders must exceed $300 USD. The amount is not per specific
item but the total of the order.
Exceptions may be made depending on our inventory levels.
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How long will it take to
prepare my order?
Certain levels of finished inventory are maintained at all
times and it is possible that your required amounts are in stock. In most
other cases orders will be ready within one to two weeks. We will provide an
order confirmation showing a “ready to be shipped date” for all orders so
you can make necessary arrangements. For immediate requirements and or stock
level information please
contact us.
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How
will my order be shipped?
This is up to the customer. Depending on the size of the
order and shipping destination we suggest common carriers, LTL carriers,
courier, customer pickup or Canada Post and USPS. When ordering please advise of your choice. Please note that free shipping
only applies to retail purchases.
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Can I arrange for credit terms?
Yes. Please go to
mailto:jag@jagpro.com?subject=Credit Application Request and request a credit application form. Please supply
your return email address, business information and contact name. An application
will be sent to you.
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What type of payment do you accept?
We accept VISA, MASTERCARD, checks (with credit approval),
money orders, LC’s from known and approved sources and good old cash.
Arrangements may be made to accept other credit card payments in the future.
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What
about taxes and duty?
All taxes are extra when applicable. Contact your local
customs office and inquire about duty if ordering outside Canada. Canadian
customers should
contact us for our GST number
when ordering.
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How do I
place an order?
You can place an order by phone at (250) 926-0150
You can place an order by fax at (250) 926-0150
You can place an order by email to
mailto:jag@jagpro.com?subject=Order
You can mail your order. Click
here for mailing address.
You can order online by entering quantity in pieces on the page of the item you
want.
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Can you make some changes to an
item?
Yes. Let us know what you have in mind and we’ll be glad to
work with you.
Contact
us
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How can I
get a sample?
If you require a sample without any changes the simplest way is to order the
item (s) online at the specific page for the product. Samples are usually
shipped in 2-3 days.
Contact
us if you require samples with changes to an existing item or
samples for a new item not listed. We encourage you to send sketches or CAD
drawings of your ideas.
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How can I get a wholesale price list?
Please reply to
mailto:jag@jagpro.com?subject=Send Wholesale Price List and identify yourself to qualify for wholesale
prices. Please provide company name, phone #, address, and web page URL if one
exists. An updated price list will be emailed to you.
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My question is not listed,
what do I do?
Please reply to
mailto:jag@jagpro.com?subject=More Information Required with your question or go to
contact us for contact information.
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