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Where can I purchase your
products?
How much does an item cost?
When can I expect my order?
How will you ship my order?
What about guarantees?
Is there a minimum I must order?
What type of payments do you accept?
What about taxes and duty?
How do I place an order?
Can you make some changes to an item?
Do you offer volume discounts to wholesale purchasers?
My question is not listed, what do I do?
Where can I purchase your
products?
On the item you want simply enter the amount of pieces then click ”add
to cart”. A secure page will open, follow the instructions.
Or you can email
us and tell us which products you are interested
in. Tell us where (city) you are
located.
You will receive a reply with the name and location
of the store nearest you. Please note, a store that carries our products may
not necessarily carry all the items that are listed on our site. In this case
you can purchase the item direct from us.
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How
much does an item cost?
Please go to products link and select the item you are
interested in. Respond to the product ad for retail price.
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When can I expect my order?
Generally orders are shipped from our premises within three
business days of receiving your payment information. The actual time it will
take for delivery is dependent on your location and method of shipping (i.e.
ground, air, express). Typically orders shipped in Canada and continental US are
received within two weeks of shipping date when sent by Canada Post parcel
surface shipping. Please
contact us for shipping cost if you require a faster level
of service.
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How
will you ship my order?
Your order will be shipped to you choice of address by
surface shipping unless other arrangements have been made in advance. Surface
shipping is free in Canada and continental US.
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What
about guarantees?
If you are not completely satisfied with your purchase you may
return it in its original condition and original carton for a full refund (less
our actual shipping costs) within 30 days of purchase. This guarantee does not
apply to finish color. Please view color samples at this link
RustOleum.com
to be sure you are satisfied prior to ordering. Only pre-paid returns will be
accepted. No returns of custom orders will be accepted.
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Is there a minimum I must order?
No. Retail purchasers have no minimum amount of pieces to
purchase.
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What type of payments do you
accept?
We accept VISA, MASTERCARD, checks (with credit approval),
money orders, and good old cash. Arrangements may be made to accept other
credit card payments in the future.
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What
about taxes and duty?
British Columbia Canada residents will be charged 7% PST and 6% GST
on the purchase dollar amount. All other Canadian provinces will be charged only the
6% GST on the purchase dollar amount.
International purchasers will not be charged sales tax when
exempt. Contact your local customs office and inquire about duty if
ordering outside Canada. We are not aware of any duty or custom charges on
orders shipped to USA.
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How do
I place an order?
On the item you want simply enter the amount of pieces then
click ”add to cart”. A secure page will open, follow the instructions.
You can place an order by phone at (250) 926-0150
You can place an order by fax at (250) 926-0150
You can place an order by email
You can mail your order. Contact us for mailing address.
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Can you make some changes to an
item?
Yes. Let us know what you have in mind and we’ll be glad to
work with you. Please note that custom orders do not qualify for our standard
return policy. Contact us
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Do you offer
volume discounts to wholesale purchasers?
Yes. If you are a wholesale purchaser please click
here.
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My question is not listed,
what do I do?
Please reply to
mailto:jag@jagpro.com?subject=More Information Request with your
question or contact us for contact information.
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