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"Thank you, it looks very nice."


Where can I purchase your products?
How much does an item cost?
When can I expect my order?
How will you ship my order?
What about guarantees?
Is there a minimum I must order?
What type of payments do you accept?
What about taxes and duty?
How do I place an order?
Can you make some changes to an item?
Do you offer volume discounts to wholesale purchasers?
My question is not listed, what do I do?

Where can I purchase your products?
On the item you want simply enter the amount of pieces then click ”add to cart”. A secure page will open, follow the instructions.
Or you can email us and tell us which products you are interested in. Tell us where (city) you are located.
You will receive a reply with the name and location of the store nearest you. Please note, a store that carries our products may not necessarily carry all the items that are listed on our site. In this case you can purchase the item direct from us.

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How much does an item cost?
Please go to products link and select the item you are interested in. Respond to the product ad for retail price.

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When can I expect my order?
Generally orders are shipped from our premises within three business days of receiving your payment information. The actual time it will take for delivery is dependent on your location and method of shipping (i.e. ground, air, express). Typically orders shipped in Canada and continental US are received within two weeks of shipping date when sent by Canada Post parcel surface shipping. Please contact us for shipping cost  if you require a faster level of service.

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How will you ship my order?
Your order will be shipped to you choice of address by surface shipping unless other arrangements have been made in advance. Surface shipping is free in Canada and continental US.

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What about guarantees?
If you are not completely satisfied with your purchase you may return it in its original condition and original carton for a full refund (less our actual shipping costs) within 30 days of purchase. Only pre-paid returns will be accepted. This guarantee does not apply to finish color. Please view color samples at this link RustOleum.com to be sure you are satisfied prior to ordering.  No returns of custom orders will be accepted.

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Is there a minimum I must order?
No. Retail purchasers have no minimum amount of pieces to purchase.

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What type of payments do you accept?
We accept VISA, MASTERCARD, checks (with credit approval), money orders, and good old cash. Arrangements may be made to accept other credit card payments in the future.

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What about taxes and duty?
British Columbia Canada residents will be charged 7% PST and 6% GST on the purchase dollar amount. All other Canadian provinces will be charged only the 6% GST on the purchase dollar amount.
International purchasers will not be charged sales tax when exempt. Contact your local customs office and inquire about duty if ordering outside Canada. We are not aware of any duty or custom charges on orders shipped to USA.

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How do I place an order?
On the item you want simply enter the amount of pieces then click ”add to cart”. A secure page will open, follow the instructions.
You can place an order by phone at (250) 926-0150
You can place an order by fax at (250) 926-0150
You can place an order by email
You can mail your order. Contact us for mailing address.

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Can you make some changes to an item?
Yes. Let us know what you have in mind and we’ll be glad to work with you. Please note that custom orders do not qualify for our standard return policy. Contact us

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Do you offer volume discounts to wholesale purchasers?
Yes. If you are a wholesale purchaser please click here.

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My question is not listed, what do I do?
Please reply to mailto:jag@jagpro.com?subject=More Information Request with your question or contact us for contact information.

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